- 1.How do I file a return request?
You can file a return request from your Amazingcraft Account. Use the following steps.
You can place a Return request within 2 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.After approval, pickup of the product will be arranged through our courier partners.If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability.
- 2.Under what conditions can I return/ replace my product?
Wrong Product – Wrong color/ size/ style
Wrong item ordered/ delivered
Defective Product – Manufacturing defect
Damaged Product – Physical damage/ Tampered product or packaging
- 3.Under what conditions returns/ replacement request will not be accepted?
If Products are Altered/ Used
If Product is returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product Reported after 2 days of the Delivery.
- 4.What is the best time to place Return/ Replacement request?
Return/Replacement request of the Product(s) should be initiated within 2 days of Order Delivery for Wrong/ Unsatisfactory product. However, under the following conditions, Return Request should be filed within 2 days of Delivery:
- 5.When do you initiate Pickup for Returns?
Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup –
Product should not be used/altered/ tampered
Keep original price tag & packing slip intact
Mention Order Number on the box
Do not seal the box
Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
Keep the Courier Company’s receipt for tracking purposes
Please Note – Amazingcraft shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
- 6.How do I track the status of my Return request?
Check the status of your Return at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view return details.
- 7.Do I need to pay the courier company to send my product back?
No, you don’t need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). Courier charges will be reimbursed by us in form of Bank Transfer. The courier charges eligible for reimbursement are up to Rs.60.
- 8.How will I know that my Returned product has reached you?
You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company’s website.
- 9.How much time does it take to replace an order?
We initiate the replacement or refund within 2 working days of receiving the product at our centre.